Frequently Asked Questions
Everything you need to know about your PawLab™ experience.
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. Please measure your pet's chest girth and neck circumference carefully, as our fashion-forward cuts may vary from standard pet store sizing.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging. For hygiene reasons, garments must be free of pet hair and odors to qualify for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit for a special event.
Are PawLab™ materials safe for sensitive skin?
Absolutely. We use premium, non-toxic fabrics and hypoallergenic dyes to ensure our clothing is comfortable and safe for pets with skin sensitivities or allergies.
Can I wash the clothing in a washing machine?
Most of our items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the integrity of the prints and fabric quality.
Do you offer international shipping?
Yes, PawLab™ ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.